Cancellation & Refund Policies

At Bangabani, we strive to ensure customer satisfaction with our services and products. Please read the following policies carefully to understand the terms regarding cancellations and refunds:

Cancellation Policy

Order Cancellations:

  • Cancellations are allowed only within 24 hours of placing the order, provided the order has not been processed or shipped.
  • To cancel an order, customers must contact our support team with their order details via email or phone.

Service Cancellations:

  • For services (e.g., book polishing or publishing), cancellations must be requested before the service has commenced.
  • Once the service has started, no cancellations will be accepted.

Exceptions:

  • Bangabani reserves the right to cancel orders or services due to unforeseen circumstances, such as technical issues, incorrect pricing, or unavailability of products/services. Customers will be notified in such cases.

Refund Policy

Eligibility for Refunds:

  • Refunds are applicable only for orders or services canceled within the eligible cancellation period.
  • If an order is canceled after it has been shipped, the refund will be processed only after the product is returned to us in its original condition.

Non-Refundable Items:

  • Customized or personalized items, once processed, are non-refundable.
  • Services already completed or partially delivered are not eligible for a refund.

Refund Process:

  • Refunds will be processed within 10-15 business days after approval.
  • The refund will be credited to the original mode of payment used during the transaction.

Shipping Charges:

  • Shipping charges (if any) are non-refundable unless the product was damaged, defective, or incorrect at the time of delivery.

Damaged or Defective Products:

  • If you receive a damaged or defective product, you must notify us within 48 hours of delivery. A replacement or refund will be provided after reviewing the issue.

Contact for Cancellation or Refund:

For cancellations or refund-related queries, please contact our customer support team via:

Email: [email protected]
Phone: +(91) – 974 – 871 – 9707